Terms and Conditions

1. About These Terms

These Terms and Conditions ("Terms") are a binding agreement between you and Mira ("Mira", "we", "us" or "our") governing your access to and use of the Mira application, website and related services (together, the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Mira is an AI-powered assistant that connects to your communication and connected third-party tools/services to help you monitor, organise and act on your messages, commitments, calendar and related information.

We may revise these Terms from time to time. We will give you at least 30 days' notice of material changes by email (to the address linked to your Mira account) or in-app notification, unless a change is required urgently for legal or security reasons. If a change is materially detrimental to you, you may cancel your subscription before the change takes effect. Your continued use of the Service after the effective date of a change constitutes acceptance of the revised Terms.

2. Eligibility and Your Account

• You must be at least 18 years old to use the Service. By using Mira, you represent that you are at least 18.
• You must provide accurate, current and complete account information and keep it up to date.
• You are responsible for keeping your login credentials secure and confidential. We will treat any activity occurring under your valid credentials as authorised by you.
• You must notify us promptly if you become aware of any unauthorised access to your account.

3. Third-Party Services You Connect

(a) The Service allows you to connect third-party accounts and services, such as WhatsApp, Gmail, Google Calendar, Outlook, LinkedIn, Notion and others (each a "Third-Party Service"). Third-Party Services are owned, operated and controlled by third parties, not by us.

(c) You warrant that you are entitled to connect each account you connect to Mira, and that you have obtained any consents required from other people whose messages or information will be received or processed through the Service.

(d) You are responsible for complying with the terms of each Third-Party Service you connect. Any action taken against you by a Third-Party Service provider is not a breach of these Terms by us and does not entitle you to any refund or remedy from us beyond those that cannot be excluded under applicable law.

4. Your Content and Data

(a) When you connect accounts and use the Service, we ingest and process content on your behalf, including messages, emails, calendar events, contacts, files and other information ("Your Content").

(b) You retain ownership of Your Content. You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, process, transmit, analyse and display Your Content solely as necessary to provide, maintain, secure and improve the Service for you.

(c) You must not submit or ingest through the Service any content that infringes intellectual property rights, contains sensitive personal information about others without authority, is defamatory, offensive or unlawful, creates privacy or security risks for any person, or is false or misleading.

(d) Following cancellation of your account, we will delete Your Content within a reasonable period, as described in our Privacy Policy. We are not responsible for retaining or backing up Your Content after cancellation.

5. AI Outputs and Actions — Warnings and Disclaimers

(a) The Service uses artificial intelligence to generate summaries, classifications, extracted tasks and commitments, drafted messages, recommendations and other material ("Outputs"). Outputs are probabilistic in nature and may contain errors, inaccuracies, omissions or bias. We give no assurance as to the accuracy, completeness, suitability or reliability of any Output. You must review Outputs before relying or acting on them.

(b) The Service can send messages and take other actions on your behalf, on your instruction or under approval settings that you configure (including any automatic approval settings you choose to enable). You are responsible for all messages sent and actions taken through your account, including their content, accuracy and lawfulness, as if you had sent or taken them yourself.

(c) Monitoring, search and prioritisation features are probabilistic and may be incomplete or incorrect. You should not rely on the Service as your only means of receiving or identifying important communications.

(d) The Service is not designed or intended to provide, and must not be relied upon as a substitute for, legal, financial, accounting, medical or other professional advice.

6. Acceptable Use

You must not:

• use the Service to send spam, bulk unsolicited messages, or automated communications that a reasonable recipient would consider abusive, through any connected account;
• use the Service for any unlawful purpose or in breach of any applicable law or regulation;
• upload or transmit viruses, malware or other harmful code, or interfere with the integrity or performance of the Service;
• attempt to gain unauthorised access to the Service or its related systems;
• copy, modify, reverse engineer, decompile or create derivative works of the Service, or use the Service to build a competing product; or
• resell, sublicense or make the Service available to any third party without our written consent.

7. Intellectual Property

(a) We own or licence all intellectual property rights in the Service, including its software, design, features and content (excluding Your Content). We grant you a limited, non-exclusive, non-transferable licence to use the Service for your personal or internal business purposes while these Terms are in force.

(b) We claim no ownership of Outputs generated for you, and you may use them subject to these Terms. You acknowledge that Outputs may resemble content generated for others and that we do not screen Outputs for uniqueness.

(c) If you provide feedback, suggestions or ideas about the Service, you grant us a perpetual, worldwide, royalty-free licence to use them without restriction or obligation to you.

8. Trials, Subscriptions and Billing

Free Trial

We may offer a free trial period for new users. Unless otherwise stated, if payment details have been provided, your subscription will begin and you will be charged automatically at the end of the trial unless you cancel before it ends.

Fees and Renewal

• Fees may include subscription fees and usage-based charges, as described on our pricing page.
• Subscription fees are billed in advance on a recurring basis and subscriptions renew automatically until cancelled.
• You may cancel your subscription at any time.
• Fees are non-refundable except as required by law or as expressly stated in these Terms. Certain refund requests may be considered on a case-by-case basis at our sole discretion.

Changes to Fees

We may change our fees from time to time. We will give you at least 30 days' notice of any fee increase by email or in-app notification, and the change will take effect from your next billing cycle unless stated otherwise. If you do not agree to a fee increase, you may cancel your subscription before it takes effect.

9. Suspension and Cancellation

(a) You may cancel your account at any time. Unless otherwise stated, cancellation takes effect at the end of your current billing period.

(b) You may disconnect a Third-Party Service at any time, but you will lose functionality that depends on it.

(c) We may suspend or cancel your access to the Service if you breach these Terms, if required for security or maintenance reasons, or if we are required to do so by law or by a Third-Party Service provider.

(d) We may discontinue the Service, or a material part of it, by giving you reasonable notice, in which case we will refund any prepaid fees for the period after discontinuation.

(e) On cancellation, your licence to use the Service ends and Your Content will be handled as described in Section 4 and our Privacy Policy.

10. Warranties and Liability

(a) To the maximum extent permitted by law, all conditions, warranties and guarantees not expressly set out in these Terms are excluded.

(b) We do not guarantee that the Service will be uninterrupted, error-free or free from harmful components, that it will remain compatible with, or connected to, any Third-Party Service, or that it will be updated or maintained at any particular frequency. We are not responsible for loss of data held outside our systems. We recommend that you maintain your own backups of important information.

(c) Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified.

(d) Where our liability for breach of a non-excludable guarantee can lawfully be limited, our liability is limited, at our option, to re-supplying the relevant services or paying the cost of having them re-supplied.

(e) Subject to paragraphs (c) and (d), our maximum aggregate liability to you arising out of or in connection with these Terms or the Service is limited to an amount equal to the greater of the total fees you paid to us in the 12-month period immediately before the first event giving rise to the claim, and AUD 100.

(f) Subject to paragraph (c), neither party is liable for any special, indirect, consequential, incidental or punitive loss or damage, including loss of profits, revenue, goodwill, anticipated savings or business opportunity, or loss or corruption of data, and including any loss arising from the suspension, restriction, termination or banning of your account with any Third-Party Service, however arising.

(g) Our liability to you is reduced proportionately to the extent that your acts or omissions, or the acts or omissions of a third party (including a Third-Party Service provider), caused or contributed to the loss.

(h) Each party must take reasonable steps to mitigate its loss. The exclusions and limitations in this Section apply whether a claim arises in contract, tort (including negligence), statute or otherwise.

11. Indemnity

You indemnify us, our affiliates and our personnel against any claims, damages, liabilities and expenses (including reasonable legal costs) arising from any third-party claim relating to Your Content, your use of the Service in breach of these Terms, your breach of any law or of the terms of any Third-Party Service, or your violation of any third-party right.

12. Privacy

Our collection, use, storage and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference, and by the Privacy Act 1988 (Cth). You acknowledge that your data may be stored and processed by our service providers in locations outside Australia. You must have the right to provide any personal information about other people that you provide or make accessible to us.

13. Force Majeure

Neither party is liable for any delay or failure to perform its obligations (other than an obligation to pay money) to the extent caused by circumstances beyond its reasonable control, including outages of hosting, AI-model or other upstream providers, and actions of Third-Party Service providers.

14. General

• These Terms are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of New South Wales and the courts of appeal from them.
• If any provision of these Terms is unenforceable, it will be read down or severed to the minimum extent necessary, and the remainder of the Terms will continue in force.
• These Terms, together with the documents they incorporate, constitute the entire agreement between you and us in relation to the Service.
• We may give you notices electronically, including by email or in-app notification.
• Provisions that by their nature should survive termination (including Sections 4, 5, 7, 10, 11 and 14) survive cancellation of your account.
• A failure or delay in exercising a right under these Terms is not a waiver of that right.

Contact Us

If you have questions about these Terms, please contact us: